Terms and Conditions

Please read our booking terms and conditions below carefully before booking your assessment.

July 2017

Complaints and Appeals

A complaint is a concern raised about a service provided by the BHS Equine Excellence Department. All complaints are logged, monitored and investigated internally. You can be assured we will handle any complaint confidentially and sensitively.

We endeavour to offer a high quality service to all. We look upon any complaint as an opportunity to learn, adapt and improve our services. We aim to handle complaints from customers and other stakeholders in a timely, effective and consistent manner.